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Privacy Policy

Last Updated: 2nd June 2024

Welcome to Koled Logistics. Your privacy and trust are extremely important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. It applies to information collected through our website, our services, and any other related interactions with Koled Logistics.

1. Information We Collect

1.1 Personal Information

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  • Contact Details: We may collect your name, email address, telephone number, and shipping address to provide and manage our logistics services effectively.

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  • Payment Information: To process payments, we collect billing information, including your payment method. However, we do not store credit card information, as we use secure third-party payment processors.

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  • Transactional Information: We maintain a record of your transactions, including shipping details, to ensure seamless tracking and customer support.

 

1.2 Automatically Collected Information

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  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, analyze website traffic, and tailor our services to your needs.

2. How We Use Your Information

The information we collect is used for purposes including, but not limited to:

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  • Service Provision: To process and deliver your shipments, maintain your account, and provide customer support.

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  • Communication: To communicate with you about your account, transactions, or updates on our services.

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  • Service Improvement: To analyze and improve our services, including customer service and website functionality.

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  • Research and Analysis: To better understand user needs and interests and to optimize our offerings.

3. Disclosure of Your Information

We may share your information under specific circumstances:

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  • Service Providers: We partner with service providers to facilitate services, including payment processing, analytics, customer support, and email delivery. These providers are required to handle your information responsibly and only as necessary.

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  • Legal Compliance: We may disclose your information if legally required or if we believe it’s essential to protect our legal rights, safety, or the rights and safety of others.

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  • Business Transfers: In cases of mergers, acquisitions, or sales, we may transfer your information to a new entity, with the assurance that your privacy will remain a priority.

4. Security of Your Information

We implement industry-standard security measures to safeguard your personal information. This includes physical, electronic, and procedural protections to prevent unauthorized access or disclosure. However, please note that no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location and applicable data protection laws, you may have rights regarding your personal information, such as:

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  • Access: You may request a copy of the personal data we hold about you.

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  • Correction: You may request corrections to any inaccurate information.

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  • Deletion: In certain situations, you may request the deletion of your data.

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  • Restriction: You may request limitations on the processing of your information.

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To exercise these rights, please contact us using the details provided in Section 7.

6. International Data Transfers

Koled Logistics operates globally, and your information may be stored or processed in a location outside your country of residence. We ensure any data transfers comply with applicable laws and have appropriate safeguards in place to protect your information.

7. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

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Koled Logistics
Address: BB50 Anukor Street, Weija, Accra, Ghana
Email Address: koledlogistics@gmail.com
Phone Number: +233 594 884 205

8. Updates to Our Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in legal, technical, or business developments. When we make changes, we will post the updated version on our website and notify you in a manner consistent with the significance of the change.

Effective Date: This Privacy Policy is effective as of the date indicated above.

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